Search
Close this search box.

Frequently Asked Questions

Contact Form

Please fill out our form
and we will get back to you.

Experience an exclusive discount on our general pest control service when you opt for our regular cleaning services (terms apply)

Home
Frequently Asked Questions

Regular Cleaning Service

If the service starts mid-month, the rates will be pro-rated accordingly. This ensures you’re billed only for the days when services are rendered.

For services commencing mid-month, the first invoice will be issued at the start of the service. This invoice will be pro-rated for the incomplete month and comes with a 30-day credit term. Subsequent invoices for regular commercial cleaning services will be issued within each respective service month.

Payment for each month’s cleaning services is due by the last day of the respective service month. You can make the payment via bank transfer or by cheque. Please address the cheque to ‘Lukis Pte Ltd’ and mail it to our company’s address.

In the event the designated cleaner is unable to attend to the cleaning duties due to sickness or leave, Lukis Pte Ltd will arrange for a replacement cleaner to ensure the continuity of service and to uphold our cleaning standards.

Yes, you can. At Lukis, we believe in flexibility for our clients. Should you wish to terminate the service contract, all that is required is a notice period of 30 days. This allows both parties to manage the transition efficiently.

Absolutely. We offer a convenient option for clients to entrust us with the supply and management of cleaning tools and products. This includes regular inventory checks, timely restocking, and prompt replacement or repair as needed. This service, available at a fixed cost, is completely optional and can be decided upon at the start of the service agreement. It’s one more way we tailor our services to suit your unique needs.

Yes, after our cleaners complete their training and probation period, they will be assigned as the fixed designated cleaner for your location. This process is designed to ensure consistency and quality in the service you receive.

Yes, indeed. We assign a designated operations team and a business account manager to each of our clients. They are your direct points of contact for addressing any feedback or queries you might have throughout the service period with Lukis. This streamlined approach ensures an efficient and responsive communication process for all our clients.

The company excludes all cleaning duties in areas where the height exceeds 2 meters or is considered physically unsafe for our cleaners.

The company excludes the cleaning of interior cabinets or shelves unless the customer has emptied them prior to the start of the service.

The company excludes any cleaning related to post-renovation works, such as removing paint, cement spillage stains, etc.

The company excludes the disposal of bulky items, pallets, and bulky carton boxes, as well as any items that are not accepted by the customer’s building central bins.

Disinfection Treatment

To ensure effective disinfection treatment, please adhere to the following precautions and preparations:

  • External personnel are not allowed to be present during the disinfection treatment.
  • Ensure full access of the premises for the disinfection operators to conduct the disinfection treatment.
  • Put all food items, raw materials, processed food items, and utensils in protected compartments.
  • Please cover all food appliances or paper items with a plastic sheet.
  • Please cover fish tanks and paintings (if any).
  • Ensure all sensitive electronic devices are covered.
  • Clean all food preparation surfaces and appliances before usage after the disinfection treatment.

It is recommended to vacate the premises for 1-3 hours after the disinfection treatment has been conducted.

Carpet Cleaning Services

Our goal is to provide you with the best stain removal results possible. In most cases, stains will be significantly improved or completely eliminated. However, some stains may leave residual discoloration or slight traces even after treatment. Our experienced cleaners will utilize advanced techniques and professional-grade products to minimize the appearance of these stains.

The customer is responsible for moving any bulky items, furniture, pallets, or bulky carton boxes that may obstruct or hinder the cleaning process. Please ensure these items are relocated or removed from the areas that require cleaning to ensure efficient service delivery.

It is recommended that your co-worker avoids working in the office during the carpet cleaning process. The moisture from the cleaning and the potential noise may cause disruptions and inconvenience. It is best to schedule the carpet cleaning at a time when the office can be vacated or plan alternative arrangements for work during that period.

General Pest Control

Yes, it is safe for your co-workers during and after the general pest control treatment. The company and its affiliated pest control specialists follow the guidelines set by the National Environment Agency (NEA) to ensure the safety and well-being of everyone involved. 

Yes, your co-worker can remain in the premises during the pest control service. Our technicians are trained to carry out the treatment while minimizing any disruptions to your business operations. We have the necessary equipment and expertise to ensure a smooth and efficient service without causing significant interference to your work environment.

 
 
 
 
 Lukis Private Limited 
 
 
 Lukis Private Limited
  
 23 Google reviews 
 
 Write a review 
  
 
 
 
 
 
 
 
 
  
 
 
 
 Angie Goh 
 
 
 Angie Goh 
 
2023-11-27
 
 
  
Engaged them to do disinfection of my home due to covid and I am very satisfied with their service. First of all Lukis team is very prompt in their email reply when I approach them for a quote, and arrangement of service date. They also provide instruction on what I need to do before the disinfection so that everything can proceed smoothly on the day of work. Their staff arrive timely as per the arranged time and everything was done very smoothly and they provided additional service by helping to move some of my items back. Thumbs up to the team and highly recommend to others.
  
 
  
 
 
 
 Debbie Yap 
 
 
 Debbie Yap 
 
2023-10-30
 
 
  
Our office carpet was nicely cleaned and looks fresh!
We are happy with the work that was done and would use them again.
  
 
  
 
 
 
 Gloria Ho 
 
 
 Gloria Ho 
 
2023-07-07
 
 
  
We used Lukis' cleaning services for our office and it was a pleasure working with them. They are very responsive and flexible in arrangements and Auntie Wendy who was assigned to us is very good and thorough in her job too. Will definitely recommend Lukis' cleaning services!
  
 
  
 
 
 
 Jeremy Oh 
 
 
 Jeremy Oh 
 
2023-06-22
 
 
  
My company OHBOY! Pictures Pte Ltd have been working with Lukis for many years now and have come to really appreciate our working relationship. The work is good and liaising with them is very smooth and fast. Big shoutout to the team for replying to my queries quickly and for explaining things clearly. Definitely recommend to anyone looking to engage their services.
  
 
  
 
 
 
 Anson How 
 
 
 Anson How 
 
2023-05-05
 
 
  
It has always a breeze working with Lukis team. They have been prompt in my request and always ready to provide cost effective solutions. Especially thankful to Gary and his team, who has always been very professional and providing alot of advice and help towards our cleaning needs. Would highly recommend them!
  
 
  
 
 
 
 Claire Lim 
 
 
 Claire Lim 
 
2023-03-27
 
 
  
We have been using their service since 2021 and even till date, we have never been disappointed by their excellent work and customer service. They do not just do their work of cleaning but they also go beyond. For eg, they help us to check and ensure that all our switches are off before they leave our premises. Also, whenever we need extra assistance in any areas of cleaning, they are happy to help us. Greatly recommend them!
  
 
  
 
 
 
 Josephine Lauwrensia 
 
 
 Josephine Lauwrensia 
 
2022-08-03
 
 
  
I have recently engaged Lukis for my cleaning my house, the response was fast, they are professional, polite and even educate us on which cleaning products and equipment to use for particular flooring. They also kindly help us to tidy up the place especially the kitchen but i've forgotten take the before picture, remove the toilet bowl stained that we cant get rid off for months. Highly recommend them!
  
 
  
 
 
 
 Ying Ge 
 
 
 Ying Ge 
 
2022-08-03
 
 
  
we have been using their cleaning service for about 1 year, their cleaner was very meticulous and was very punctual, there were times where we needed changes and their team was able to resolve our issue.

we will continue and also recommend their service to our friends and partners, keep up the good work!!
  
 
  
 
 
 
 Hanna Ngin 
 
 
 Hanna Ngin 
 
2022-01-14
 
 
  
Highly satisfied with the cleaning service provided by Lukis Team! Shout out to Gary Low - He was quick to respond to queries, attentive to our request and exceeds expectation.
bizSAFE
Tripartite Standards
Singapore Workforce Skills Qualifications

Google Review

bizSAFE
Tripartite Standards
Singapore Workforce Skills Qualifications

Google Review

bizSAFE
Tripartite Standards
Singapore Workforce Skills Qualifications

I’m Interested

Let us personalize the transformation of your workplace with our comprehensive range of cleaning services.

Contact Us

I’m Interested

Let us personalized the
transformation of your workplace

Contact Us

Creating Places
That Work For You

LUKIS

Useful Links
Services Offers
Contact
© Copyright 2023 Lukis Pte Ltd. All Rights Reserved
whatsapp-color

LOGIN

Or

Connect with


Don’t have an account ? Register Now

SIGN UP​​

Or

Connect with


Already a user ? Login